Sourcing ingredients responsibly
Our Responsible Sourcing Roadmap covers cocoa, almonds, coconut oil, coffee, dairy, eggs, hazelnuts (Turkish), palm oil, raw sugar (cane and beet), soy lecithin, vanilla, and pulp- and paper-based packaging. These priority materials were defined based on a comprehensive raw material risk assessment which considered criteria such as environmental, social, and supply chain risks and impacts. Responsible sourcing requirements are in place for all of our 12 priority materials and many made significant progress since the launch of the requirements:
| Responsible sourcing approach | 100% responsibly sourced by | |
|---|---|---|
| Cocoa beans | Sourced through Farming Program or other responsible sourcing programs | 2020 |
| Cocoa butter | Sourced through Farming Program or other responsible sourcing programs | 2025 |
| Cocoa powder | Sourced through Farming Program or other responsible sourcing programs | 2025 |
| Almonds | Sourced FSA Silver level certified | Target year has not been set |
| Coconut Oil | Sourced Rainforest Alliance Certified | Target year has not been set |
| Coffee | Certified against a selected list of sustainability | Target year has not been set |
| Dairy | Sourced through own verification of traceability and animal welfare | Target year has not been set |
| Eggs in our own production | Sourced cage free (or at a higher standard) | 2020 (excl. Russell Stover) |
| Hazelnuts (Turkish) | Turkish hazelnuts Rainforest Alliance Certified | 2025 |
| Palm oil (kernel/oil/fractions) | Sourced RSPO certified | 2016 |
| Soy Lecithin | Sourced ProTerra certified | 2022 |
| Beet sugar | Sourced FSA Silver level verified or benchmarked as equivalent | 2025 |
| Cane sugar | Sourced Bonsucro certified, credit compensated, or sourced through other certification schemes comprehensively aligned to the Bonsucro Production Standard | 2025 |
| Vanilla | Sourced Rainforest Alliance Certified | 2025 |
| Pulp- and paper-based packaging | Sourced FSC or PEFC certified | 2025 |
Packaging Materials
Packaging impacts food safety and the quality of our products during transport. It also plays a critical role in informing and appealing to consumers.